FAQ

HOW CAN WE HELP YOU?
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How do I track my order?
Once your order is prepared and ready to be shipped, you will receive by email your tracking number specifying the supplier (Mondial Relay, Colissimo, Chronopost, etc.). You can check the status of your order at any time in the “MY ACCOUNT” tab.
What is the price of my shipment?
We use Colissimo, Chronopost or Mondial Relay for the shipment of your products. We apply their rates without any additional charge. You can go to the different platforms to check the expected prices of your delivery.
What are the estimated delivery times?
For shipments in Metropolitan France, it will take 4 to 5 working days, for international shipments it will take 7 to 10 working days.
Can I change my address?
If you have not yet received confirmation that your order has been processed, please send us an email so that we can take into account your new delivery address. Once your order has been processed and the confirmation email has been received, we will not be able to change the delivery address.
What methods of payment are accepted?
You can pay using PayPal with or without an account, Google Pay, Amazon Pay as well as by credit card (Visa, Master Card, etc.). We do not currently accept AMERICAN EXPRESS (AMEX) cards.
Are my online purchases secure?
We use the services of STRIPE for credit card payments. This service allows us to encrypt your data and authenticate the cardholder thanks to the 3D secure system.
I placed an order but did not receive any invoice?
Once your order has been placed you will receive an order confirmation within minutes. Once your order has been processed (2 to 3 days) you will receive the order processing confirmation, your tracking number and your invoice by email. If you don’t receive any of these emails, check the contact email you filled in when you made your purchase, it may be that there is a typing error and that the shipment info arrives on the wrong email address.
I've washed or used my product, can I return it?
We do not replace or exchange any products already used. Each product must be returned new in its original packaging.
My gi torn, can I return it?
This is something that can happen and we understand that it can be frustrating when it happens to you. Gis are made of cotton and are not tear-proof, the tension on the canvas puts a strain on your kimono. If your gis tears within 90 days of your purchase, we will replace it. Send us an e-mail with the order number and photos of your kimono so that we can see the defect.
I put my kimono in the dryer and it shrunk, can I replace it?
Our kimonos are 100% cotton, this means that if you wash it hot (>30°C) or put it in a dryer it will shrink inevitably. We do not replace the kimono under these conditions.
I would like to return or exchange my purchase, how do I do this?

You have 14 days to return your purchase if it does not meet your expectations.

As soon as we receive the product in its original packaging we will refund the amount of the product.

The shipping costs initially paid will not be refunded.

If you wish to exchange your product, the delivery costs for returning the new product will be paid by ATHOM.

If the product received is not the one ordered (size, color, etc.) or unusable, then all costs will be paid by ATHOM.

Feel free to read our general terms and conditions for more information.

Still have a question?

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